Privacy Policy

This Privacy Policy describes how Elenova handles personal information in connection with office and IT repair services provided in Australia. We aim to process data in a manner consistent with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By interacting with our website, contacting us, or engaging our services, you acknowledge the practices explained below.

1. Types of information we collect

We may collect details such as names, business titles, email addresses, phone numbers, company names, service locations, asset identifiers, and technical logs associated with diagnostics and support. For billing and account management, we may collect purchase order references, payment confirmations, and related correspondence. Website interactions may generate analytics data that helps us understand performance and usability.

2. Methods of collection

Information is obtained directly from you when you call, email, or complete a request with us, and during onsite work where we document tasks, device configurations, and outcomes. We may also receive contact details from your colleagues when they nominate a point of contact. Limited analytics data may be collected via cookies or similar technologies to assess site performance and improve user experience.

3. Purpose of use

We use personal information to deliver and coordinate services, schedule visits, provide updates, issue invoices, and improve processes. Technical records support troubleshooting and help us propose practical maintenance steps. Contact details may be used to send service communications, appointment reminders, and essential product advisories relevant to your environment.

4. Disclosure

We may share information with service partners and suppliers who assist with parts sourcing, logistics, or specialised expertise. Those parties are expected to handle data responsibly and access is typically limited to the scope required for their task. Where required by law or valid authority, we may disclose information to comply with legal obligations.

5. Data security and retention

We apply reasonable administrative, technical, and physical safeguards to help protect information against accidental loss, unauthorised access, alteration, or misuse. Retention periods depend on operational, legal, and safety requirements, including warranty tracking and service validation. When information is *** longer required, it is handled in line with our data management procedures.

6. Cookies and analytics

Cookies may be used to remember preferences, support session continuity, and analyse aggregated trends. You can adjust browser settings to manage cookies. Essential functionality should remain available, though some features may operate with reduced convenience when tracking is limited.

7. Access and correction

Subject to applicable law, you may request access to personal information we hold about you and ask for corrections where details are inaccurate, incomplete, or outdated. We will respond within a reasonable timeframe and may request verification to protect your privacy.

8. Overseas transfers

From time to time, data may be stored or processed using cloud infrastructure that operates across regions. Where relevant, we seek to use providers that apply industry‑standard protections and appropriate contractual safeguards.

9. Third‑party services

Our website may reference third‑party platforms for maps, fonts, or analytics. These providers have their own privacy practices. We encourage you to review their policies to understand how they handle information.

10. Children

Our services are intended for business contexts. We do not actively target people under the age of 18 and request that guardians contact us if a minor’s details have been provided inadvertently.

11. Updates to this policy

We may update this Privacy Policy to reflect operational, legal, or technological changes. Revisions become effective when posted on this page, with the revised date indicated below.

12. Contact

To make a privacy enquiry, request access or correction, or raise a concern, please contact Elenova at Elenova@outlook.com or call +61428735902. Our address is Unit 5, 14 Market Street, Melbourne VIC 3000. We aim to respond promptly and work with you toward a fair resolution.

Last updated: 2026-08-27